Support

Write to us

stropps.pappeln-18@icloud.com
We answer in German, French, Italian and English.

The fastest way is through the app itself: there is a feedback icon at the top right of every screen. It carries the screen number along, so we know immediately what you are talking about.

Frequently asked questions

Do I need bookkeeping knowledge?

No. ELMOF is built for businesses without an accountant on staff. Account numbers and technical terms do not appear while you use it; the chart of accounts is created during setup, not asked about.

Does the app work without internet?

Yes. Everything is on the device. You can capture and post entries in a basement on a building site. You only need internet to send a PDF or to use team sync.

What happens if my phone breaks?

Make a backup regularly and keep it off the device. A backup carries a code you set yourself — without that code it cannot be opened again, not even by us. Write it somewhere you will still find in two years.

I forgot my PIN.

When you set up the PIN you received a recovery code. That gets you back in. Without it there is no way back — not even through us; we simply have no access to your device.

Can I give my data to my accountant?

Yes. Under “Finances” there is a printout for the accountant as well as the income-and-expense statement for the tax office.

Does ELMOF support GmbH and AG?

Not at the moment. ELMOF is aimed at sole proprietorships and general partnerships that keep an income-and-expense statement. Double-entry bookkeeping for GmbH and AG is in progress.

Which countries does ELMOF work in?

Switzerland. The interface is available in German, French, Italian and English. Further countries are prepared but not yet released — we do not produce forms that have not been checked for a country.

Something went wrong

Report it through the feedback icon in the app. Helpful: what you did, what you expected and what happened instead. A screenshot helps as well.